Conflict Management Training

Who should attend?

The programme is aimed at trainers wishing to deliver the new door supervisor and static and patrol guarding training specification.

Pre-requisites

To take part in this programme you will have passed a Train the Trainer Level 3 course, or equivalent teaching award.

The programme assumes that you are competent in the basic development of lesson plans and that you are competent in basic presentation and delivery of classroom based learning material. You will also need to have knowledge and understanding of Door Supervision and the Licensed Retail Sector, or Static and Patrol Guarding Sector.

The Aims of the Programme

The SIA specification for Communications and Conflict Management training requires the learning to be achieved through practical scenarios, which relate to the real issues faced in the sector.

The aim of this trainer programme is build on your existing knowledge and skills by providing development in three areas:

  1. The underpinning knowledge and understanding required to deliver the Communication and Conflict Management element of the SIA requirement
  2. The knowledge, understanding and skills to operate more interactively with delegates
  3. The knowledge, understanding and additional skills required to be able to deliver scenario based learning.

Programme structure

The aims will be achieved through three elements:

  1. A distance learning phase through which you will gain the underpinning knowledge and understanding.
  2. TA work based project, which will be undertaken as you work through the distance learning material
  3. A course based phase, which will provide the opportunity for development and assessment of the skills you require to lead scenario-based learning.

Assessment

The assessment will be a mix of theory and practical scenarios in accordance with Edexcel framework. For information on this contact www.edexcel.org.uk.